Refund policy
At FreshVista, customer satisfaction is important to us. We want you to feel confident when purchasing products from our store. If you are not satisfied with an eligible purchase, you may request a return within 30 days of receiving your order.
1. 30-Day Return Period
You have 30 days from the date your order is delivered to request a return.
To qualify for a return, the product should generally be:
- In its original or substantially unchanged condition;
- Complete with included parts, accessories, and components;
- Accompanied by proof of purchase or your FreshVista order information.
Please contact us before returning any product so that our customer support team can provide the appropriate return instructions.
2. Free Returns
FreshVista provides free returns for eligible products within the 30-day return period.
Customers should not send a product to our business address without first contacting our customer support team. The appropriate return location or return instructions may vary depending on the order.
To initiate a return, contact:
Email: support@FreshVista.space
Phone: (800) 832-3321
Please provide your order number, the item you would like to return, and the reason for your request.
3. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If your product arrives damaged, defective, incomplete, or different from the product you ordered, contact us as soon as reasonably possible. Please provide your order number and, where appropriate, photographs showing the issue.
Our team will review the request and determine the appropriate solution, which may include a replacement, refund, or other suitable resolution.
4. Refunds
Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase. The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Original delivery charges are not applicable because FreshVista provides Free Worldwide Shipping on orders.
5. Order Cancellations
If you wish to cancel an order, contact us as quickly as possible.
We will make reasonable efforts to accommodate cancellation requests before an order has entered processing or shipment. However, once an order has been processed or shipped, cancellation may no longer be possible. In that situation, you may request an eligible return after receiving the order.
6. Exchanges
If you would like a different product, model, or variation, please contact our support team. Depending on availability and the circumstances of your order, we may recommend returning the original product for a refund and placing a new order.
7. Return Abuse
FreshVista reserves the right to review or refuse return requests involving suspected fraud, repeated abuse of the return process, products not originally purchased from FreshVista, or other activity inconsistent with this policy, subject to applicable consumer protection laws.
8. Contact Us
For questions or assistance regarding a return or refund, contact FreshVista at support@FreshVista.space or (800) 832-3321. Our business mailing address is 52 Claymore Dr, Etobicoke, ON M8Z 2S2, Canada.