Shipping policy

At FreshVista, we aim to make ordering practical organization products convenient for customers around the world.

1. Free Worldwide Shipping

We provide Free Worldwide Shipping on every eligible order placed through FreshVista.space.

There is no standard shipping fee for eligible destinations.

2. Estimated Delivery Time

Our standard estimated shipping time is:

7–10 business days

Business days generally exclude weekends and public holidays.

The estimated delivery period begins after the order has been processed and handed over for shipment.

3. Order Processing

Orders are reviewed and prepared before shipment. Processing may include payment verification, address verification, product preparation, and packaging.

Customers will receive shipping or tracking information when such information is available for their order.

4. Tracking Information

Where tracking is available, tracking details may be sent to the email address provided during checkout.

Tracking information can sometimes require additional time to become active after a shipment is dispatched.

5. International Shipping

FreshVista serves customers worldwide. International shipments may be subject to customs inspections, local import procedures, carrier requirements, or other processes determined by the destination country.

These circumstances can occasionally affect delivery times.

6. Customs, Duties, and Taxes

Depending on the destination and applicable local laws, an international shipment may be subject to customs duties, import taxes, or other governmental charges.

Where such charges apply and are not collected during checkout, responsibility for them may rest with the recipient as required by local law.

7. Delivery Delays

Although we aim for delivery within 7–10 business days, occasional delays may occur due to circumstances outside our reasonable control, including:

  • Customs processing;
  • Severe weather;
  • Carrier disruptions;
  • Public holidays;
  • High seasonal shipping volumes;
  • Transportation interruptions;
  • Incorrect or incomplete delivery information.

If your shipment appears significantly delayed, please contact us so our team can assist you.

8. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing an order, contact us immediately at support@FreshVista.space. We cannot guarantee that an address can be changed once an order has entered processing or shipment.

9. Lost or Damaged Shipments

If tracking indicates an unusual delivery issue, or if your package arrives damaged, contact our customer support team with your order details.

We will review the situation and assist with an appropriate resolution based on the circumstances.

10. Shipping Support

For shipping questions, please contact:

FreshVista
52 Claymore Dr, Etobicoke, ON M8Z 2S2, Canada
Email: support@FreshVista.space
Phone: (800) 832-3321